Terms & Conditions

1. Provision of Materials & Client Responsibilities

You agree to provide us with the specific copy, images, and information we require in order to create your product, or to advise us as to where we can locate such materials.

Delays: We accept no responsibility for projects (digital or print) not being completed by a specific date if we are unable to secure necessary materials from you.
Incomplete Data: If you cannot supply the information required, we will attempt to obtain it, but we accept no responsibility for errors, omissions, or discrepancies arising from our lack of specialist knowledge.
Additional Costs: Time taken to compile data or correct errors caused by insufficient materials will be charged at our standard hourly rate.
Photography & Videography: For scheduled shoots, the client is responsible for ensuring the location is accessible and “shoot-ready.” Delays caused by site unreadiness will be charged as additional production time.

2. Website Maintenance & Technical Liability

Lundie Media provides high-performance web solutions, but the stability of a website often depends on third-party hosting providers and software updates.

Service Interruptions: Lundie Media accepts no liability for financial loss or damages should a website go down or malfunction due to hosting failures, server errors, or third-party plugin conflicts.
Maintenance Packages: * Managed Clients: If you pay for a monthly management/maintenance plan, Lundie Media will prioritise the resolution of any downtime and liaise directly with your host provider as part of your service.
- Unmanaged Clients: If you do not have a management contract, any work required to fix, restore, or liaise with third-party providers regarding a site failure will be charged as an additional cost at our standard hourly rate.
Backups: While we implement security measures, the ultimate responsibility for data backups lies with the hosting account holder unless specifically managed by Lundie Media under contract.

3. Social Media Marketing & Liability

Lundie Media provides social media management to enhance your brand’s presence.

Content Approval: While we strive for high-impact content, the Client has final approval over all strategy and scheduled posts.
Indemnification: You agree to indemnify Lundie Media against any claims, damages, or losses (including defamation or loss of business reputation) arising from a post or campaign. Lundie Media shall not be held liable for “backlash,” negative public commentary, or any harm brought to a business as a result of social media activity.
Platform Changes: We are not responsible for performance fluctuations caused by changes to social media algorithms or platform-wide outages.

4. Photography & Videography Content

Usage Rights: Upon full payment, the client is granted usage rights for the final edited imagery/video. Raw files remain the property of Lundie Media unless otherwise agreed in writing.
Artistic Release: Lundie Media retains the right to use any captured media for our own marketing and portfolio purposes.
Third-Party Permissions: It is the client’s responsibility to ensure that any persons or locations featured in the media have granted the necessary permissions for photography/filming.

5. Copyright & Ownership

Final Artwork: Full copyright to the chosen design concept is yours once payment is received in full (excluding fonts or third-party licensed assets).
Indemnity: If you supply us with materials, you warrant that you possess the necessary copyrights. You agree to indemnify Lundie Media from any claim arising regarding the use of material supplied by you.

6. Illegal Matter & Libel

Lundie Media reserves the right to refuse any material deemed illegal, libellous, or offensive. This agreement indemnifies us in respect of any claims, costs, and expenses arising out of any libellous matter or infringement of proprietary rights contained in any material (print, digital, or social) produced for the customer.

7. Financial & Consequential Loss

Lundie Media accepts no liability whatsoever for financial loss, loss of earnings, or third-party losses arising from:

Products or services provided by Lundie Media.
Delays in delivery or project completion.
Website downtime or social media performance.

8. Payment & Credit Terms

Deposits: A deposit payment (usually 30%) constitutes an agreement to the contract. All deposits are non-refundable.
Late Payments: For invoices not settled within agreed terms, we reserve the right to charge interest on the overdue debt at 10% plus recovery costs.
Unpaid Work: Lundie Media reserves the right to suspend social media management or take down a website should invoices remain unpaid past the due date.

9. Force Majeure

Lundie Media accepts no responsibility for inability to perform a contract due to circumstances beyond our control, including but not limited to failure of power supply, server outages, acts of God, war, or strike action.

10. Data Protection

Lundie Media is committed to protecting your privacy and will process all information lawfully in accordance with the Data Protection Act and GDPR.