Terms & Conditions

Provision of materials

You agree to provide us with the specific copy, images and information we require in order to create your product, or to advise us as to where we can locate such materials. We accept no responsibility for your design not being put live/printed/completed by a specific date if we are unable to secure necessary and/or suitable information and/or materials from you. If you cannot supply the  information you wish to feature in your product, we will do what we can to obtain it, but we accept no responsibility for errors, omissions or discrepancies which may be present on the final product, as these may arise through our lack of specialist knowledge regarding the content of your product. The time taken to compile the data, as well as any time required to correct errors, omissions or discrepancies which have arisen through your not providing us with adequate materials, will be charged to you at our standard hourly rate. We accept no responsibility for the delay caused in providing you with the final product as a result of your supplying us with insufficient or unsuitable materials. This does not apply if the additional cost could have been avoided but for unreasonable delay on the part of Lundie Media in ascertaining the unsuitability of the materials with which you provide us. Where you supply or specify materials, we will take every care to secure the best results in the finished product, but we accept no responsibility for imperfect work caused by defects in or unsuitability of materials so supplied or specified.

Copyright

Full copyright to any chosen design concept out of designs presented to you is yours once payment has been received in full. Once payment has been received by Lundie Media, all final published artwork becomes the ownership of the company excluding fonts and other items that may have been sourced from a third party. Lundie Media retains the right to display the item/s in any online or offline portfolios, and for the purpose of marketing or advertising our services as well as any design competitions deemed suitable. If you supply us with material, it is your responsibility to obtain all necessary copyrights for its use, and we assume that you possess these. In such cases, the copyright belongs to you. By agreeing to our terms and conditions, you agree to indemnify Lundie Media from any claim which arises regarding the use of material with which you supply us. We reserve the right to use any artwork or printing we produce for the purposes of promoting our services unless you request otherwise in writing.

Deposit Payments

A deposit payment, howsoever made, constitutes an agreement to the contract to which it relates, and will be accepted by Lundie Media instead of a signature on said contract.

Illegal Matter

Lundie Media reserves the right not to print any material deemed illegal, libellous or offensive, or which may be an infringement of the proprietary or other rights of any third party. This agreement indemnifies us in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, patent, design or of any other proprietary or personal rights contained in any material printed for the customer. The indemnity shall extend to any amounts paid on a lawyer’s advice in settlement of any claim.

Financial Loss

Lundie Media accept no liability whatsoever for financial loss or loss of earnings arising from products or services provided by Lundie Media.

Consequential Loss

Lundie Media accept no liability whatsoever for consequential or third party losses, resulting in a delay in delivery howsoever caused.

Liability

Lundie Media shall not be liable for any loss to the customer arising from delay in transit caused by circumstances beyond Lundie Media’s control.

Force Majeur

Lundie Media accept no responsibility if we are unable to carry out any provision of the contract for any reason beyond our control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency you may, by written notice to ourselves, elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.

Price Breakdown

The invoice we send you will be itemised, showing the cost of the design, printing and delivery.

Credit Terms

For invoices not settled within the agreed credit terms, we reserve the right to charge interest on the overdue debt at 10% to cover the debt recovery costs.

Insolvency

Any customer ceasing to pay their debts in the ordinary course of business or proving unable to pay their debts as they become due or, being, a company, is deemed to be unable to pay its debts, or has a winding-up petition issued against it or, being a person, commits an act of bankruptcy or has a bankruptcy petition issued against it, Lundie Media, without prejudice to other remedies, shall (i) have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer, such charge to be an immediate debt due to it, and (ii) in respect of all unpaid debts due from the customer, have a general lien on all goods and property in its possession (whether worked on or not) and shall be entitled on the expiration of 14 days’ notice to dispose of such goods or property in such manner and at such price as we think fit and to apply the proceeds towards such debts.

Data Protection

Lundie Media are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Quotes

All quotes for work are valid for 30 days, after which time all proposed work will have to be re-quoted. We take no responsibility for a re-quoted price differing from an original quote.

PRINT – PRINT PROOF AGREEMENT

We only provide a print proof of your work if requested, however it should be noted that this may include an increase on the quoted price for any printing work Lundie Media is commissioned to carry out. All design proofs are sent via email with a requested agreement reply to confirm that you agree to the design and contents of the document as depicted on the proof. By replying to this agreement, you absolve Lundie Media of all liability for any errors, omissions or discrepancies which may be present on the proof. Once you have signed this agreement and proof if supplied, you are not able to make any changes to the final product, nor are you able to hold Lundie Media responsible for anything you are unhappy with. This contract revokes your right to take any kind of action against Lundie Media for any aspect of the work with which you are later dissatisfied. As long as the finished product is as discussed with the proof supplied, you must pay in full for the work. This fact applies whether or not you later take issue with any aspect of the product. These terms are final and non-negotiable. This is your final opportunity to make changes to the content.

Making Changes After Proof Stage (Print Only)

If a change is requested, we will do everything we can to make the correction before printing, but we cannot guarantee this. We accept no responsibility, under any circumstances, for any mistakes present on the completed work, as the signing-off of a proof absolves us of all liability (see “Proof Agreement” above).

Making Changes After Final Artwork Supplied (Print Only)

If after the final print ready artwork has been sent to printers and or client, further changes are requested; an additional time charge will be added on to any previously agreed quotation/costing based on our hourly rate. We accept no responsibility, under any circumstances, for any mistakes present on the completed work, as the signing-off of a proof absolves us of all liability (see “Proof Agreement” above).

Print Quality (Print Only)

Every effort will be made to obtain the best possible colour reproduction on customer’s work but because of the nature of the processes involved and different computer screen colour settings, Lundie Media cannot guarantee an exact match in colour or texture between any materials with which you supply us, and the printed article.

Quantity Supplied (Print Only)

Every effort is made to produce the exact quantity of items ordered. However, some variation is inherent in the print process and so you accept that minor variations in quantity are possible. These do not affect the price charged.

Claims (Print Only)

Advice of damage, delay or partial loss of goods in transit or of non-delivery must be given in writing to Lundie Media within three clear days of delivery (or, in the case of non-delivery, within 28 days of dispatch of the goods) and any claim in respect thereof must be made in writing to Lundie Media and the carrier within seven clear days of delivery (or, in the case of non-delivery, within 42 days of dispatch). All other claims must be made in writing to Lundie Media within 28 days of delivery. Lundie Media shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves that (i) it was not possible to comply with the requirements and (ii) advice (where required) was given and the claim made as soon as reasonably possible.

Payment Terms (Print)

New customers agree to pay a deposit of 30% of the final bill upon ordering, and to pay the outstanding balance on delivery of the completed work. Existing customers agree to adhere to the terms stated on the invoice. All deposit payments are non-refundable.

Websites – Website Proofs

Once a client has agreed a visual proof and instructed Lundie Media to proceed with the web building, any subsequent changes in style or design requested by the client will be charged for at the appropriate hourly rate.

Exceptions (Web)

We accept that certain details regarding your business, such as telephone numbers and email addresses, sometimes change, and that the details placed in a proof are liable to change. To this end we will amend smaller details such as these as part of our construction package. This policy applies throughout your contract with Lundie Media: if a minor detail needs to be amended, we are more than happy to do so, free of charge. Larger changes, such as the creation of a new page or introduction of a new feature on your site, or the sourcing / changing of images are not covered by this policy and must be paid for.

Payment Terms (Web)

You agree to pay a deposit of 30% of the final bill immediately. When we have finished building your site, we will put it live on our own server under a temporary name which we will give you. After we have informed you of the site’s location on our server, you have 48 hours to view the site and ask for any amendments to be made. The site can be kept live for a longer period if you specifically request this. After the 48-hour viewing period has elapsed, the invoice will be issued as – apart from minor alterations or transfers onto other domain names – our work on the site is then complete. Once the bill is settled in full, we will put the site live on its own domain name, or – if you have not yet selected one – it will remain live on our server. If you possess your own domain name, we will initiate whatever process is necessary to put the site live once the bill is settled. You are not permitted to point your own domain name to the test site on the Lundie Media server. If this is found to be the case, we reserve the right to remove the site from our server. All deposits are non-refundable.

Social Media Marketing

Services Provided

Lundie Media offers social media marketing services aimed at enhancing your online presence, increasing engagement, and driving growth for your business or brand. These services may include but are not limited to social media strategy development, content creation, community management, advertising campaigns, analytics, and reporting.

Client Responsibilities

As our valued client, you agree to provide accurate and relevant information about your business, target audience, and marketing objectives. You also agree to promptly respond to any enquiries or requests for content approvals to ensure smooth collaboration.

Content Ownership

All content created or curated by Lundie Media for your social media accounts remains the intellectual property of Lundie Media unless otherwise agreed upon in writing. However, you retain ownership of any pre-existing content provided to us for use in your marketing campaigns.

Confidentiality

Lundie Media acknowledges the confidential nature of your business information and agrees to treat all sensitive data with the utmost confidentiality. We will not disclose any confidential information to third parties without your prior consent, except as required by law.

Payment Terms

Payment for our services is due as outlined in the agreed-upon contract or invoice. Failure to make timely payments may result in the suspension or termination of services until payment is received. All fees and charges are non-refundable unless otherwise specified.

Termination of Services

Either party may terminate the agreement with written notice if the other party breaches any material term of the agreement and fails to remedy the breach within a reasonable time frame. Upon termination, all outstanding fees become immediately due, and Lundie Media will cease all services.

Indemnification

You agree to indemnify and hold Lundie Media harmless against any claims, damages, losses, or expenses arising from your use of our services, including but not limited to claims of copyright infringement, defamation, or violation of any third-party rights.

Limitation of Liability

In no event shall Lundie Media be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the services provided, even if we have been advised of the possibility of such damages.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Modification of Terms

Lundie Media reserves the right to modify or update these Terms & Conditions at any time. Any changes will be communicated to you via email or through our website. Your continued use of our services after the effective date of any modifications constitutes acceptance of the revised terms.

By engaging Lundie Media for social media marketing services, you agree to abide by these Terms & Conditions. If you have any questions or concerns, please don’t hesitate to contact us. We look forward to a successful partnership!