Privacy Policy

Customer Privacy Notice: Lundie Media

For details of our firm and how to contact us, please refer to our website footer.

Why should you read this document?

During the course of dealing with us, we will ask you to provide us with personal information relating to your business, your contact details, and your digital presence (Your Personal Data). This document explains what we do with Your Personal Data and the various rights you have in relation to it.

What do we mean by “Your Personal Data”?

Your Personal Data means any information that describes or relates to you or your business. This may include:

• Identity & Contact: Names, business addresses, email addresses, and phone numbers.
• Business Information: Employment titles, company registration details, and VAT information.
• Financial Data: Bank account details for invoicing and payments.
• Digital Data: IP addresses (when visiting our site), social media handles, and website login credentials (where provided to us for maintenance/management).

The basis upon which our Firm will deal with Your Personal Data

When we engage with you regarding Graphic Design, Web Design, or Marketing services, we do so on the following legal bases:

1. Contractual Necessity: We need this data to perform the contract for services (e.g., building your website or managing your social media).
2. Legitimate Interests: We use your data to respond to queries, seek feedback, or inform you of developments in our services that may benefit your business.
3. Legal Obligation: To comply with UK tax laws (HMRC) and other regulatory requirements.

How do we collect Your Personal Data?

We mainly collect data directly from you during meetings, discovery calls, or via email. We may also obtain information from third parties (such as public domain searches or the voters’ roll) or via website cookies to improve your user experience on our site.

What happens to Your Personal Data?

In the course of handling Your Personal Data, we will:

• Store it securely: On our computer systems, encrypted hard drives, and secure cloud facilities. Only authorized Lundie Media consultants can access this.
• Third-Party Integration: Submit necessary data to service providers (e.g., domain registrars like GoDaddy, e-commerce platforms like Shopify, or email marketing tools) to fulfill your project requirements.
• Communication: Use your data to provide updates on your project or alert you to security issues with your website.

Sharing Your Personal Data

Your data may be shared with:

• Software Providers: (e.g., Adobe Creative Cloud, Shopify, WordPress/WooCommerce).
• Compliance & Legal: Our professional advisers or debt recovery agencies should the need arise.
• Contractors: Specialist photographers, videographers, or developers working on your project under a strict confidentiality agreement.

Security and Retention

We take reasonable steps to safeguard your data against unlawful access. We also expect you to take steps to safeguard your own privacy (e.g., password-protecting files sent to us).

• Retention: We retain your data for a minimum of six years to comply with tax and legal requirements. If we manage your website or hosting, we may retain certain technical records indefinitely to ensure continuity of service.

Your Rights

You have the right to:

• Request copies of your data.
• Ask us to correct or delete your data (subject to our legal retention obligations).
• Withdraw consent for marketing communications at any time.

Contact Us

If you have any questions about this document or wish to exercise your rights, please contact us via the website and ask for the Data Protection Lead.

If you have concerns about how we handle your data, you can contact the UK’s data protection regulator, the ICO, at https://ico.org.uk/.